Troubleshooting

Why am I not able to see the balance in my wallet even after the money was debited from my payment instrument?
You can check with your payment instrument/financial institution for the exact status. You can also notify us through our support email, and we will, with o...
Mon, 21 Mar, 2022 at 6:53 PM
When will I be able to see the NFTs I have acquired under the “my NFTs“ section of my profile?
There is a certain time window involved in processing the transfer of your NFT on the blockchain. The entire process should not take more than a few minutes...
Mon, 21 Mar, 2022 at 6:54 PM
I accidentally purchased an NFT that I did not intend to. Will I be able to get a refund/return my NFT?
Unfortunately, the purchase of NFTs is non-returnable and not refundable. You can, however, try to sell your NFT on the marketplace by having it listed.
Mon, 21 Mar, 2022 at 6:55 PM
What is the artist fee and the service fee that is charged for every transaction?
The artist fee, as the name implies, is the fee given to the artist or the inspiration for creating/inspiring the NFT. It is charged as a percentage of the ...
Mon, 21 Mar, 2022 at 6:56 PM
What is Discord?
It is a platform for NFT collectors and Jump.trade enthusiasts to connect with the community and interact with each other. The Jump.trade community is quite...
Mon, 21 Mar, 2022 at 6:57 PM
How do I become an authorized seller on Jump.trade?
As of now, Jump.trade remains to be a launchpad for athletes, brands, and celebrities to launch their NFTs, and also a marketplace for the NFT collectors to...
Mon, 21 Mar, 2022 at 7:00 PM
How do I see the ownership history of the NFT?
Every NFT will have a dedicated section that displays the record of all the ownerships. This will not only help you determine the accuracy of ownership but ...
Mon, 21 Mar, 2022 at 7:02 PM
How long will it take for the withdrawn money to appear in my payment instrument?
The time taken usually depends on the payment instrument and the financial institution that processed your payment. Crypto payments are quite likely to refl...
Mon, 21 Mar, 2022 at 7:04 PM